Ashtin Noir FAQ


Q: How long will it take for my order to arrive?

A: We carefully package every Ashtin Noir watch to ensure it arrives in perfect condition. All orders are processed within 1–2 business days. We ship exclusively via USPS: Standard shipping usually takes 3–7 business days, while Expedited shipping typically arrives in 3–5 business days. Once your order ships, you’ll receive a tracking link to monitor your watch’s journey.


 

Q: Can I return or exchange my watch?

A: Absolutely. We offer a 30-day return and exchange policy. To be eligible, watches must be in their original condition with all packaging and accessories included. Contact our Customer Support team to initiate a return or exchange, and we’ll guide you through the process quickly and seamlessly.


 

Q: Do Ashtin Noir watches come with a warranty?

A: Yes. Every Ashtin Noir watch includes a 1-year warranty covering manufacturing defects. The warranty does not cover accidental damage, wear and tear, or misuse. For warranty claims, contact our Customer Support team, and we’ll assist you promptly.


 

Q: How should I care for my watch?

A: To keep your watch in pristine condition, avoid extreme temperatures and contact with chemicals. Clean the case and bracelet gently with a soft, dry cloth. If your watch is water-resistant, ensure the crown is fully secured before exposure to water. Proper care will ensure your Ashtin Noir timepiece lasts for years.


 

Q: Can I track my order?

A: Yes! Once your order ships, you’ll receive an email with a USPS tracking link. You can use this link to see exactly where your watch is in transit.


 

Q: How can I contact Customer Support?

A: Our Customer Support team is here to help. Email us at [your email], and we’ll respond within 24 hours to assist with any questions about your order, returns, warranty, or care.